1. What is a heated eye mask, and does it actually help? A BULUR heated eye mask delivers a steady, comfortable warmth around your eyes and over the surrounding area. This gentle does not just feel pleasant-it helps soothe tired eyes after long screen time and supports relaxation. The heat is soft, even, and calibrated so that you can fully rewind. It is a simple tool to help you sleep more deeply or create a small calm ritual before the day ends, without any complicated setup.
2. Where does BULUR ship, and how much does shipping cost? We ship to all 50 US states, including Alaska, Hawaii, and Puerto Rico. We do not ship internationally at this time. Standard shipping costs $15 regardless of how many masks you order, and delivery typically takes 7-14 business days after processing. We use reliable carriers like USPS, UPS, and FedEx to ensure your mask arrives safely and on time. No surprise fees, just a fair flat charge.
3. How long will it take for my order to be processed? Orders are processed within 1-3 business days of placement. During that window, we do a quick quality check, package your mask carefully, and then hand it to our carrier. After dispatch, you will receive a tracking email so you can follow the journey. The remaining transit time (7-14 business days) starts once the package is actually handed to the postal service, not when you place the order.
4. Can I cancel my order after placing it? Yes, you can cancel your order within 24 hours of placing it without any extra fee. Just email us at support@bulur.shop as soon as possible and we will intercept it before it gets packed. After that 24 hour window, orders are being packed and cannot be canceled, but you can still return an unused item within the 7-day window once it arrives. We always recommend reaching out immediately if you change your mind.
5. What is your return policy? We accept returns for 7 days from the date you receive your order, provided the mask is unused, in its original packaging, and still in the same condition we shipped it. Please contact us first at support@bulur.shop to confirm eligibility and receive instructions. Return shipping is responsibility of the customer, unless the product was defective or damaged. Once we receive the item, we will issue a full refund to your original payment method.
6. Will I receive a tracking number? Yes. As soon as your mask leaves our facility, we send you an email with a tracking number and a link to follow your order step by step. Tracking is provided for all orders shipped with USPS, UPS, or FedEx. If you do not see your tracking link within a few days after the processing time, contact support@bulur.shop and we will resend it immediately. You can also reach us anytime for a different check.
7. How do I know the mask is safe for daily use? Our masks are engineered with multiple layers of protection: they automatically shut off after 20-25 minutes of comfort; the heat is gentle enough that it never feels too strong, and the material is soft and breathable. We recommend that you always let the mask cool down before storing it, and discontinue use if you have any skin irritation or underlying vision issues. For specific medical concerns, please check with a healthcare professional before starting any self-care routine.
8. What is the battery life and how do I care for it? A full charge gives about four 20-minute sessions, or approximately 90 minutes of use, depending on the heat setting you choose. That means you can have the mask across several nights. When charging, connect the included USB cable to any standard phone charger; a full charge takes roughly 2 hours. For cleaning, wipe the outside with a damp cloth, and keep the interior free of sweat and oil. Store dry and in a cool place.
Questions? We love getting them. If anything feels unclear, or you just want to talk comfort, drop us an email at support@bulur.shop. We reply within 24-48 hours, and every message is read by a real person from the BULUR team. We are here to make sure your warm little reset feels just right.