Shipping policy
BULUR delivers to all 50 US states, which includes Alaska, Hawaii, and Puerto Rico. At this time, international shipping options are not offered.
Processing Time
Every order is handled and prepared for shipment within 1–3 business days (Monday–Friday, with holidays excluded). Once your order is dispatched, a confirmation email will be sent to you containing the tracking details.
Shipping Options
- Standard (7-14 business days): $15
The delivery timeframes shown above are estimates expressed in business days and do not account for weekends or holidays. Every package shipped includes full tracking capabilities.
Order Tracking
As soon as your order is shipped, a tracking number is emailed to you. You can monitor your package online via the designated carrier's portal (this may be USPS, UPS, FedEx, or another assigned delivery service).
Delays
Although we make every effort to hit the projected delivery windows, occasional hold-ups may arise from carrier complications, weather conditions, or a sudden spike in order volumes. Should your order be significantly overdue, please reach out to us at support@bulur.shop, and we'll work with the shipping provider to look into it.
Incorrect Address
Please verify your shipping address carefully when you check out. We cannot accept accountability for packages sent to a wrong address if it was entered by the customer. If you spot a mistake, contact our team immediately, and we will attempt to correct it before your package enters transit.
Lost or Damaged Packages
If your parcel goes missing while in transit or shows up harmed, please contact us within 48 hours of the delivery (or expected delivery date) at support@bulur.shop. We will collaborate with shipping partners to sort things out and, where applicable, put in place a replacement or a refund.